All items with the exception of Ammunition will be shipped via USPS (Ammunition will be shipped using Fed-Ex ground).
Returns will only be accepted for merchandise found defective immediately upon receipt. Tactical Penguin will provide YOUR CHOICE of a replacement item (pending availability) or full refund on all non-firearm products found defective upon receipt. Tactical Penguin will not claim any responsibility for items damaged in shipping. For items damaged in shipping, Users need to file a claim with the carrier. If you receive a defective item, please immediately call the shop at 757-753-4898 to request a return label.
VERY IMPORTANT- FIREARM RETURNS!!
Please take your time to inspect all firearms thoroughly BEFORE proceeding with the transfer. Once a new firearm is transferred to you it is considered used, even if unfired. Consequently, we cannot provide a full refund for new firearms once they have been transferred into your possession. Also, we DO NOT reimburse FFL transfer fees on returned items. We do understand that some manufacturer defects may not be identifiable upon initial inspection. However, upon discovering a defect AFTER the transfer, the firearm MUST be returned directly to the manufacturer for replacement or repair (in accordance with manufacturer’s warranty policy). By sending a defective firearm directly to the manufacturer, you can avoid the unnecessary transfer fees of returning the firearm to us through your local FFL dealer. PLEASE DO NOT SEND DEFECTIVE FIREARMS DIRECTLY TO Tactical Penguin. Manufacturer repaired firearms can be returned directly to the customer without additional FFL transfer or associated fees. However, if the manufacturer chooses to replace the firearm, the replacement firearm must transfer through your local FFL dealer to document the replacement firearm serial number.
ALL AMMUNITION SALES ARE FINAL
BY USING AND ORDERING FROM OUR SITE, USER AGREES TO THESE TERMS