At Tactical Penguin our goal is to provide you with the best knowledge, abilities, and customer service that you have ever experienced from any company ever. We believe strongly that quality customer service is the linchpin of success and that it is missing from most companies these days, we aim to change that.
In order to provide you with the best possible customer service we prefer that you use the chat bot in the bottom right corner of your screen, that will allow us to respond the quickest. If you prefer another method they are listed below but please allow us a bit more time to respond.
860 W. Riverdale Rd. Suite D7
Riverdale, UTAH 84405
USPS is a government run monopoly and as such they are only marginally effective at delivering packages... (about as effective as they are running our country). unfortunately once a package leaves our facility we have no control over it or if your government worker will choose to deliver it. We will always do everything we can do to help if a package is lost but there really is little that we can do. Before contacting us please contact your local usps office. many times your local carrier will know more about a specific package and may be able to locate it, especially if your tracking says it was delivered. If your tracking says it was delivered we will not replace your items. if your package clearly did not arrive we will assess the situation on a case by case basis and we may choose to resend your order at our expense.